Frequently Asked Questions

How long will my order take?

Please allow around 5 business days for your plushie to be made, followed by approximately 3-5 business days for shipping within Slovenia with Pošta Slovenije. These are estimates; see our Shipping Policy.

How should I clean my plushie?

Gently surface-clean your plushie with mild detergent and let it air dry. Do not machine wash it.

What materials do you use?

Our plushies have a soft polyester plush exterior and polyester filling.

Where do you ship?

Online checkout is currently available for addresses in Slovenia only. If you are elsewhere, please contact us directly to ask about shipping to your location.

How much is shipping?

Standard shipping within Slovenia is €2.50 per order.

What is your return policy?

If your plushie arrives damaged, contact us within 5 days and include photos. See our Returns & Refunds Policy for details.